Canned Responses - New Hire

Created by George Picardal, Modified on Thu, 07 Mar 2024 at 07:47 AM by George Picardal

NEW

Hi {{ticket.requester.firstname}},

Thank you for reaching out.

This is an automated email just to let you know we received your request and a support agent will respond to assist you with your ticket within the next 48 hours.

In the meantime, you are welcome to check our Support Knowledge page to see if you can find an answer to your question there.

Thank you for joining Fortect's mission to create a world without PC issues and threats.

INVALID LICENSE KEYS:

Hello {{ticket.requester.firstname}},

Thank you for reaching out to us regarding the issue you experienced. We sincerely apologize for any inconvenience caused, and we appreciate your patience.

I'm pleased to inform you that we have taken immediate action to address the problem. We have reset your license key [LICENSEKEY]. This should resolve the issue of the license key not working.

- Click on Activate Fortect in the bottom left side of the screen -

- Paste the key in the text field opened in the popup -

- Click Activate

After entering the license key, the application should now function as intended. If you encounter any further difficulties, please do not hesitate to reach out to us, providing any relevant error messages or specific symptoms you encounter.

Thank you for choosing Fortect as your antivirus solution. We value your business and are here to assist you further.

ACTIVATION KEYS:

Hi {{ticket.requester.firstname}},

Thank you for contacting us regarding your license key. I'll be happy to guide you through the process.

To download the license activation key, please check your email inbox. We have sent you an email containing the necessary information. In case you can't find it, kindly take a look at your spam or junk folder as well. The email should include the license keys required for activation.

For your convenience, here are your license keys:

51471843-81858910-syzrq
51471843-81858910-p23qd

51471843-81858910-4855e

The simplest way to copy and paste the license key is to use the keyboard shortcuts: Ctrl+C to copy and Ctrl+V to paste. These commands should work in most cases.
However, if the keyboard shortcuts aren't working for you, you can manually type in the license key. Be sure to type it in exactly as provided, including any dashes.

We have also attached a step-by-step guide with screenshots to assist you further:

- Click on Activate Fortect in the bottom left side of the screen -

- Paste the key in the text field opened in the popup -

- Click Activate

If you encounter any difficulties during the activation process or have any questions, please don't hesitate to reach out to us. We are committed to providing you with the best customer support experience and will be glad to assist you promptly.

I hope this explanation helps you get started. If you need further assistance, feel free to let us know. We are here to support you.

REFUND REQUEST

Hello {{ticket.requester.firstname}}, ,

We sincerely appreciate you letting us know regarding your refund request. Your feedback means a lot to us and we want to assure you that we are here to assist you in the best possible way.

At Fortect, our main priority is your satisfaction. We are committed to providing top-notch service and support to ensure you get the most out of our offerings. We understand that you've chosen Fortect with certain expectations, and we're here to ensure those expectations are met.

Before we proceed with the refund, we'd like to learn more about the challenges you've faced. Our dedicated team is eager to address any specific issues you've encountered and assist you promptly. Your experience matters to us, and we want to ensure you fully benefit from Fortect's features and services.

Fortect is designed to optimize and safeguard your computer. From system optimization to registry maintenance and proactive threat prediction, we've got your system's well-being covered.

Our IT experts are at your disposal to listen, understand, and work towards resolving any concerns. Kindly let us know about any particular areas where we can assist you.

We look forward to your response and the chance to improve your experience with Fortect.

CANCELATION REQUEST

Hi {{ticket.requester.firstname}}

We're sorry to hear about your decision to cancel your Fortect subscription. Your satisfaction is crucial to us, and we're here to help.

Before we proceed, could you let us know if there's a specific issue you've encountered? Our team is dedicated to resolving any challenges you're facing, ensuring you're making the most of Fortect's benefits:

System Optimization: Enhance performance through system repairs, malware fixes, and junk file cleanup.
Registry Maintenance: Tackle registry clutter and corruption for smoother operation.
Operating System Recovery: Restore missing or corrupted files for system stability.
System Cleaning: Prevent slowdowns by removing unnecessary files and fixing registry issues.
Prediction and Protection: Proactively safeguard your system's security and performance.

We'd love to assist and make things right. Please share any concerns you have.

REFUND CONFIRMED

Hi {{ticket.requester.firstname}},

Thank you for your response. We appreciate your understanding and value your feedback.

Your request has been forwarded to our billing department for further review. Once we receive an update on your request, we will inform you immediately.

We kindly ask for your patience during this process. In the meantime, if you have any further questions or concerns, please feel free to reach out to us.

Refund Completed

Hi {{ticket.requester.firstname}},

We hope this email finds you well. We want to inform you that we have processed your refund request and a full refund has been issued. The amount will be reflected in your account within 3-5 business days.

We apologize for any inconvenience caused and hope that you will consider using Fortect in the future. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you for choosing Fortect.

Cancelation Request Completed

Hi {{ticket.requester.firstname}},

We hope this email finds you well. We want to inform you that we have processed your request completed.

We apologize for any inconvenience caused and hope that you will consider using Fortect in the future. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you for choosing Fortect.

Free Trial

Hello {{ticket.requester.firstname}},

Thank you for letting us know.

It's simple and straightforward to get started with the free trial.

Here's how:

Run a PC scan.
On the scan summary page, select the category you wish to address and click "view & fix".
Next page, the button "Activate to fix all" and "Fix section" appear. Please select "Fix section".
A new tab will open in your browser for you to fill in your details to obtain a license key.
Activate the application using this license key to enjoy 24 hours of free repairs.

Also, you can use the following link to activate the free trial. https://secure.fortect.com/?g=1&tem=free-repair

We hope you find Fortect beneficial. Please do not hesitate to reach out if you have any further questions or concerns. We're here to assist.

406 Stability Issues

When you see the "406 stability issues" reported after running Fortect, it's not indicative of 406 new problems each time. Instead, this number reflects the comprehensive nature of our software's checks. Fortect is designed to rigorously scan 406 key components of the Windows system every time you perform a scan. This is our method of ensuring that each crucial aspect of your system remains in optimal health.

So, the repetition you're noticing is essentially Fortect rechecking these 406 components during subsequent scans to confirm that they remain in good health. The goal of this thorough process is to consistently maintain the stability and smooth operation of your system.
The minor issues detected post-repair by our software, such as cache files and privacy traces, are typically minor and commonly generated by the operating system. While they are generally inconsequential, Fortect identifies them to give you a complete picture of your system's health.

We always analyze these 406 components since they are the most crucial.

Thank You

Hi {{ticket.requester.firstname}}

Thank you for contacting Fortect Support. We are happy to be of assistance in resolving your issue.

Please do not hesitate to reach out to us if you need further assistance or have any additional questions. Your satisfaction is our top priority.

If you are satisfied with our service and would like to share your positive experience, we would greatly appreciate it if you could take a few moments to leave a review on Trustpilot: https://www.trustpilot.com/review/fortect.com . Your feedback helps us improve our services and lets others know about the quality of our support.

Once again, thank you for choosing Fortect, and we look forward to serving you in the future.

You're welcome

Hi {{ticket.requester.firstname}}

You're welcome! We are happy to be of assistance in resolving your issue.

Please do not hesitate to reach out to us if you need further assistance or have any additional questions. Your satisfaction is our top priority.

If you are satisfied with our service and would like to share your positive experience, we would greatly appreciate it if you could take a few moments to leave a review on Trustpilot: https://www.trustpilot.com/review/fortect.com. Your feedback helps us improve our services and lets others know about the quality of our support.

Once again, thank you for choosing Fortect!

Account Not Found

Hi {{ticket.requester.firstname}},

Thank you for reaching out to us, and we appreciate your patience in this matter.

In our attempt to assist you, we attempted to locate your license keys associated with the email address "EMAIL" but we encountered some difficulties in doing so.

Not to worry, though! To expedite the process and help us better assist you, could you kindly provide us with either:

The email address you used for the license key purchase.
The transaction ID associated with your purchase.
The last four digits of the credit card used for the transaction.

With this information, we'll be able to swiftly retrieve your license keys and assist you further.

DLL ISSUE - MANUAL

Hi {{ticket.requester.firstname}},

I'm sorry to hear that you're still experiencing this issue. I can understand how frustrating it can be when things aren't working as expected.

Let's try another potential solution. We will manually replace the DLL files. Here are the steps:

Visit the DLL files website at www.dll-files.com.
In the search bar on the home page, type 'MSVCP140_APP.dll' and click on the search button. Do the same for 'CONCRT140_APP.dll'.
Click on the first search result. You'll be taken to a page where you can download the DLL file. Choose the version according to your system (64 bit or 32 bit).
Once the download is finished, unzip the file.
Next, press Windows + E to open Windows Explorer, then navigate to C:\Windows\System32.
Copy and paste the DLL file you've downloaded into this folder. If it asks for administrator permission, give it.
Restart your PC and check if the problem is solved.

If the issue persists, it might be due to some deep-rooted system corruption beyond the capabilities of standard troubleshooting methods. In this case, you may need to perform a clean install of your operating system. Please be aware that this is a last resort, as it will delete everything on your system drive and you will need to reinstall all your programs.

Before you do that, we recommend backing up all your important files. If you're unsure about this process, you may want to consider professional assistance.

FREE TRIAL GRANULAR

Hi {{ticket.requester.firstname}},

Thank you for reaching out and providing us with your feedback. We're glad to hear that you were able to successfully activate the free trial license key. It's been duly noted on our records.

I'd like to take a moment to address your concerns about the activation process and the functionality of the free trial license key:

Full Value of the Free Trial: I'm pleased to confirm that the free trial license key provides a taste of the powerful capabilities of our premium offering. The main distinction lies in the range of functions available.

Differences in Functionality: In the free trial version, the primary functionality that differs is the "REPAIR" feature. You mentioned clicking on "Start Repair" leading you to a webpage displaying available subscription options.

Navigating the Free Trial: With the free trial, the "Start Repair" feature isn't accessible. Instead, after completing the scan, you can address the identified issues step by step by using the "View & Fix" option. This allows you to manage the repairs in a granular manner.

We truly appreciate your interest in exploring the capabilities of our software. The free trial version aims to provide a glimpse into how Fortect can enhance your system's performance and security. Should you decide to upgrade to a premium subscription, you'll have access to the comprehensive suite of features, including the convenient "Start Repair" function.

If you have any further questions, need assistance, or want to discuss the benefits of our premium subscription, please don't hesitate to contact us. We're here to help you make the most informed decision based on your needs.

Thank you for choosing Fortect. We're excited to continue supporting you in optimizing and protecting your system.