Team Meeting Agenda
Date: November 24, 2023
Time: 10 AM Israel | 3 PM Manila
Location: Slack [fortect-support-team]
Agenda:
Black Friday Sale
- Prepare for Increased Queries: With the Black Friday Sale ongoing, let's be vigilant about a potential influx of user queries. Ensure the team is well-prepared to handle increased support needs.
- Fortect Chrome Extension Support: Anticipate and be ready to assist users with queries related to the Fortect Chrome Extension (Fortect Browser Protect). Familiarize yourself with the features and common issues.
TrustPilot Rating Update
- Celebrating Success: Great news! Our TrustPilot rating has increased from 4.4 to 4.5. Congratulations to everyone for their efforts. Let's briefly discuss what has contributed to this positive change and continue the good work.
Malwarebytes False Positive Update
- Ongoing Communication: The issue with Malwarebytes false positives is still being worked on. We are in constant communication with the Malwarebytes team. Updates on progress will be shared, and we'll continue to implement the established protocol.
Stuck/Scan Issue
- Increased Reports: Over the past few days, we've noticed a rise in reports regarding stuck/scan issues. The development team is actively reviewing and enhancing the software to address these concerns. Expect more detailed updates in the coming days.
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